Shipping policy
SHIPPED ORDERS – GENERAL POLICIES:
- Helium & Balloons of Texas ships all over North America.
- Orders received by 1:00 PM EST, Monday through Friday, are shipped the same day at the shipping service speed selected at checkout. Orders placed after 1:00 PM CST ship the next business day.
- Licensed domestic products are not eligible for international shipments. USA-only licensed products will be removed from any order with a destination outside of the 50 United States and territories. The customer will be notified.
- If items on your order are out-of-stock, you will be notified by our Customer Service Dept and the item will be canceled from the order immediately.
- Helium & Balloons of Texas does not ship on weekends. We do not offer Sunday or holiday shipment arrivals.
- Questions regarding shipping? Contact us.
- Additional fees apply for Saturday shipments via UPS. Per UPS policy, Saturday shipments are only available using Priority Overnight services.
SHIPPING TIME FRAME POLICY:
- Shipping refunds are NOT available for any service selected, including late delivery arrivals.
- All shipping transit times are estimates.
- Your shipment may arrive 1 to 2 days later than usual.
- Customers have found shipment arrival success when orders are shipped via 2nd Day or Overnight services.
LOST PACKAGES OR MISSING ITEMS:
At Helium & Balloons of Texas, we do everything we can to pick, process, and ship your order with your preferred carrier. There are circumstances outside of our control when a package does not arrive at its intended destination and is lost by the carrier in transit.